Privacy Policy

1. Introduction

thzeroframe ("we", "us", "our") is committed to handling personal information with care and transparency. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights as a data subject.

This policy applies to all individuals who contact us, enquire about our programs, or participate in any of our financial education sessions at our Bangkok office.

For questions about this policy, contact us at: [email protected]

2. Data We Collect

We collect the following categories of personal information:

• Contact information: Full name, email address, phone number — collected when you submit an enquiry form or contact us directly.
• Program-related information: Details about your financial situation shared voluntarily during sessions, including income or asset information discussed for educational purposes.
• Communication records: Emails, notes, or follow-up messages exchanged before, during, or after a program.
• Website usage data: IP addresses, browser type, pages visited, and session duration — collected via cookies and analytics tools (see Section 6).
• Payment information: Bank transfer references used to confirm payment. We do not store card or full banking details.

3. How We Use Your Data

We process personal data for the following purposes:

• Responding to enquiries and providing information about programs
• Arranging and delivering educational sessions
• Sending program materials, reports, and follow-up communications
• Processing payments and maintaining financial records
• Improving the quality and relevance of our programs
• Complying with applicable Thai legal and regulatory requirements

We process data on the following legal bases: your consent (where given), the performance of a service agreement, and our legitimate interests in operating an educational practice.

Retention: Contact enquiry data is retained for up to 24 months. Program session records are retained for up to 5 years for quality assurance and legal compliance purposes. Financial transaction records are retained for 7 years as required under Thai law.

4. Data Sharing

thzeroframe does not sell, rent, or trade personal data. We may share data only in these limited circumstances:

• Service providers: Email hosting, analytics, and website services that process data on our behalf under data processing agreements.
• Legal compliance: Where disclosure is required by Thai law, court order, or regulatory authority.
• Professional contacts: Only if you explicitly request a referral to a third-party professional and consent to the sharing of your contact details.

5. Data Security

We apply reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, or loss. These include:

• Encrypted email transmission for sensitive communications
• Access controls limiting data visibility to relevant team members only
• Regular review of our data storage and retention practices
• Secure disposal of physical documents containing personal information

In the event of a data breach that poses risk to your rights, we will notify affected individuals and the relevant authority within the timeframes required by Thai PDPA.

6. Cookies

Our website uses cookies. Essential cookies are required for the site to function. Analytics and preference cookies are optional and require your consent. For full details, see our Cookie Policy.

Third-party analytics services (such as Google Analytics) may set cookies on your browser when you visit our site. These services collect aggregated, anonymised data about site usage. No personal financial information is passed to analytics providers.

7. Your Rights

Under the Thai Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your data, subject to legal retention obligations.
• Right to data portability: Request your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests.
• Right to withdraw consent: Withdraw consent at any time where processing is consent-based, without affecting prior processing.
• Right to lodge a complaint: Contact the Personal Data Protection Committee of Thailand if you believe your rights have been infringed.

To exercise any right, contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may include links to external resources, including Thai government databases and SEC Thailand. We are not responsible for the privacy practices of those third-party sites. We recommend reviewing their respective privacy policies before submitting any personal information.

9. Children's Privacy

thzeroframe's programs are designed for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted personal information, please contact us immediately at [email protected] so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Last Updated date at the top of this page. Continued use of our website or services after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

11. Contact

Data Controller: thzeroframe

Address: 35/8 Ekkamai Soi 10, Khlong Tan Nuea, Watthana, Bangkok 10110

Email: [email protected]